Shipping and Return/Exchange Policy
We want you to love every piece you bring home from Salutierra. Each item in our collection is handmade by artisans in El Salvador, and small variations in texture, color, or shape are part of the natural beauty of artisan craft — not imperfections.
Returns
If you’re not completely satisfied with your purchase, we gladly accept returns for store credit or exchange within 7 days of delivery.
To be eligible for a return:
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The item must be unused, unwashed, and in its original condition with tags attached.
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Items must be shipped back in secure packaging to prevent damage in transit.
Non-returnable items
Because of their handmade nature, the following items are final sale and cannot be returned or exchanged:
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Soaps, candles, incense, and other self-care or home fragrance items
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Sale or discounted merchandise
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Gift cards
How to start a return
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Email rachael@salutierra.com with your order number and the item you’d like to return.
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Once approved, you’ll receive a return shipping label.
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A $10 return shipping fee will be deducted from your store credit.
Once we receive and inspect your item, your store credit will be issued within 5–7 business days.
If your order arrived damaged or incorrect, please contact us within 3 days of delivery so we can make it right.
Each item is packed with care from our Dallas, TX studio. Because many of our goods are made by hand and restocked in limited batches, please allow a bit of extra time for fulfillment during busy seasons.
Processing time
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Orders are typically processed within 3–5 business days (Monday–Friday).
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You’ll receive a confirmation email with tracking information once your order ships.
Shipping rates & delivery
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We currently ship within the United States and internationally.
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Free standard shipping is offered on orders over $150.
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Standard shipping takes 3–7 business days once shipped.
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Expedited options are available at checkout.
Local pickup
If you’re in the Dallas area, you may select Local Pickup at checkout. We’ll email you when your order is ready to schedule a pickup time from our showroom.
Lost or delayed packages
Once a package leaves our space, carrier delays are unfortunately beyond our control. If your package seems delayed or lost, please reach out — we’ll do our best to help file a claim or locate it.
About Rachael Vigil-hernandez
As a daughter of Salvadoran immigrants, I always grew up feeling the lack of representation of my culture in my community. When I would tell people I was from El Salvador either they didn't know where it was, or they had many negative comments to say about it.
Growing up, I didn't feel very connected to my roots. It wasn't until I was in my late 20's that I began visiting the country. The first time I went, I bought a pair of handmade earrings and a handmade purse to carry a piece of El Salvador with me. When people began to ask where I had purchased these items I realized that this was an opportunity to support artisans in El Salvador, bring awareness to the stunning handmade goods and to connect other first-gen Salvadoran Americans ot their roots.
Salutierra was born in 2023 with the mission of sharing my culture with my community. We are preserving ancestral art through handmade goods. A luxury brand that remembers its roots.
Salutierra is a love letter to my country, my cultura, mi comunidad, my ancestors, and to my younger self.
So - if you have purchased anything from our brand, thank you. You are part of this mission and this dream.
xo,
Rachael Vigil-Hernandez